Rubbish Removal Kentish Town Privacy Policy

This Privacy Policy explains how Rubbish Removal Kentish Town collects, uses, discloses, and protects personal data relating to our customers in the Kentish Town area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Rubbish Removal Kentish Town customers and prospective customers within our service area.

Who We Are

Rubbish Removal Kentish Town provides household and commercial waste clearance, rubbish removal, and related services in and around Kentish Town. For the purposes of data protection law, we are the data controller for the personal data we collect and use about our customers.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details such as name, address, email address, telephone number, and relevant property details where the service is provided.

Service information such as service type, date and time of collections, access instructions, photographs of waste or property taken for quotation or proof of service, and notes relating to special requirements.

Billing and payment data such as invoicing details, payment status, and limited payment information necessary to confirm that a payment has been made. Where payments are taken by card or online, full card details are processed securely by our payment processor and are not stored by us.

Communication records such as emails, messages, and telephone call notes relating to enquiries, bookings, complaints, or feedback.

Technical and usage data such as IP address, device information, and basic analytics where you interact with our website or online booking tools, to the extent this is necessary for security and service delivery.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, email, online form, or other communication channels to request a quote, make a booking, or ask a question. We may also collect data when you interact with our staff in person at the service address.

In some situations we may receive personal data from third parties, for example from letting agents, landlords, or commercial partners who arrange rubbish removal services on your behalf. When this happens, we take reasonable steps to ensure that you have been informed about how your data will be used.

Lawful Bases For Processing

We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, the lawful basis will usually be one or more of the following:

Contract: We process your personal data when it is necessary to prepare a quote, provide our rubbish removal services, manage bookings, issue invoices, and handle any queries related to your service contract.

Legal obligation: We may process data to comply with legal and regulatory requirements, such as record keeping for tax purposes, waste transfer notes, or other compliance obligations.

Legitimate interests: We may process data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This may include improving our services, preventing fraud, managing our operations, and responding to enquiries from potential customers.

Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications where this is required by law. When we rely on consent, you can withdraw it at any time by contacting us using the contact details provided in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirm bookings, schedule and carry out rubbish removal and waste clearance services, and communicate with you about the status of your service.

To manage our relationship with you, including handling queries, complaints, or service issues, and responding to feedback.

To issue invoices, process payments, chase outstanding amounts where necessary, and maintain appropriate financial records.

To satisfy legal and regulatory obligations relating to waste management, health and safety, taxation, and accounting.

To improve our services and operations, including internal training, quality assurance, and service optimisation.

To send you information about related services or offers where we are permitted to do so and where this is in line with your marketing preferences.

Data Processors And Third Parties

We may share your personal data with selected third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and are required to implement appropriate security measures. Typical categories of processors include:

IT and hosting providers that store data and enable our email, scheduling, and customer management systems to operate.

Payment processing providers that handle card and online payments securely.

Accountants or professional advisers who assist with our business administration and compliance obligations.

Service partners or subcontractors involved in providing or supporting rubbish removal services in your area, where necessary to deliver the service you have requested.

We may also share personal data with other third parties where required by law, such as regulatory bodies, law enforcement agencies, or courts, or where it is necessary to establish, exercise, or defend legal claims.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. This means retention periods may vary depending on the type of data and the context of our relationship with you.

Typically, contact and service data will be kept for the duration of our relationship with you and for a period after the service has been completed to respond to any disputes or queries. Financial and invoicing records are generally retained for at least the minimum period required by tax and accounting laws.

When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in a safe manner.

International Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include using countries deemed to provide an adequate level of protection or putting in place standard contractual clauses or equivalent protections required by data protection law.

Data Security

We take the security of your personal data seriously. We implement technical and organisational measures designed to protect your data from unauthorised access, accidental loss, unlawful disclosure, or destruction. These measures include restricted access to systems, staff training on data protection, secure disposal of records, and appropriate use of encryption and password protection where relevant.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access the personal data we hold about you and receive a copy of that data.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where there is no valid reason for us to continue processing it.

Object to the processing of your personal data based on our legitimate interests, including for direct marketing purposes.

Request restriction of processing of your personal data in certain circumstances.

Request the transfer of your personal data to you or to another service provider in a structured, commonly used, and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent as the legal basis for processing your personal data.

If you wish to exercise any of these rights, please contact us using the contact details we provide to our customers. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.

Marketing Preferences

We may use your contact details to send you information about services that are similar to those you have already purchased from us, where this is permitted by law. You can opt out of receiving marketing communications at any time by following the instructions in the communication or by contacting us directly. Opting out of marketing will not affect the provision of our core rubbish removal services.

Complaints And Contact

If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the usual contact details provided when you book our services. We will do our best to resolve any concerns you may have.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve your concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.